Privacy Policy

1. Introduction

MyTradeQuote ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our homeowner‑focused instant quote experience.

This policy complies with the Australian Privacy Act 1988 (Privacy Act) and the Australian Privacy Principles (APPs). By using our service, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information (provided by you)

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Property details you choose to provide (address/suburb, property type)
• Account credentials and preferences
• Project description and clarifying answers
• Images, plans and other documents you upload

Usage Information

We automatically collect certain information when you use our service:

• Device information (browser type, operating system)
• Usage data (pages visited, features used, time spent)
• IP address and location information
• Cookies and similar tracking technologies
• Derived data such as AI analysis results, quote drafts and engagement events

3. How We Use Your Information

We use your information for the following purposes:

• Provide and maintain the instant quote experience
• Process your uploads and generate AI‑assisted quote drafts
• Operate and secure your account
• Communicate with you (including service updates and support)
• Improve our service and develop new homeowner features
• Comply with legal obligations
• Send optional marketing communications (only with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our service, including:

• Cloud hosting and storage providers
• Payment processors
• Email service providers
• Analytics and performance monitoring services

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

When You Choose to Share

We do not automatically share your project with trades or third parties. If you choose to share or export a quote, you control what is sent and to whom.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data centers and infrastructure

6. Your Rights

Under Australian privacy law, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Complaint: Lodge a complaint about our handling of your personal information

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you close your account, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it for legal, regulatory, or legitimate business purposes.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our service
• Improve our service performance
• Provide personalized content

You can control cookies through your browser settings, but some features of our service may not function properly if cookies are disabled.

9. International Data Transfers

Your information may be stored and processed in countries other than Australia, including the United States and other countries where our service providers operate. We ensure that any international transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

If you are not satisfied with our response to your privacy concern, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.